Returns & Exchanges

Online Returns

Mindful Body Online Store aims to ensure you are completely satisfied with your purchase. In the event that your order is incorrect, damaged, defective, or simply not to your satisfaction, please contact one of our Customer Service Representatives by phone at +27 11 432-7665 or Email Us  support@mindfulbody.co.za

A service representative will be available to assist you from:

Monday to Fridays from 8:00am – 17:00pm PST

Saturdays from 9:00am – 3:00pm

To expedite your service: please have (or include) your order number when placing your call (or sending your e-mail).

If you wish to return any item(s) you have purchased, you can return the item(s) via courier to our online store within 14 days from the date of purchase.

We encourage you to return your parcel via traceable courier services as all returned parcels remain the responsibility of the purchaser until received by Mindful Body.

Returns Policy Conditions

At Mindful Body we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that:

• You return the item within 14 days (inclusive) from the date of purchase.
• You produce your original invoice (receipt) when you return the item
• The item is in original saleable condition:
• With all original tags and package
• For Clothing; In an unworn, unopened and unused state
• A return form is completed and accompanies your item(s) being returned
• In original packaging

If you are not able to comply with these requirements, Mindful Body reserves the right to refuse an exchange or refund on change of mind items. Mindful Body will not accept a bank statement as proof of purchase.

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:

• Clearance Items
• Products associated with hygiene and public safety (including but not limited to swimwear, underwear, masks, climbing equipment, mouth guards, & hydration)
• Nutritional and Food Products
• Undergarments and related accessories